Interview: Tell me about yourself.

Pleasantries:

Hi, my name is Vallabh. Nice to meet you. Thank you for taking the time to see me, I really appreciate it.

Description:

So, as you can see from my resume, I have been working with Hexaware Technologies Ltd for the last 4 years as a Technical Specialist.

I am basically responsible for analyzing Linux issues, recommend solutions & reporting the project status to Management.

Currently our project are in migration phase and our server are getting migrate from Vmware Vcenter to Azure Vmware Solution. 

We are also migration Suse Linux 15 SP 3 to Suse Linux 15 SP6

Achievement: 

Implemented redhat satellite 6.16 and upgrade suse manager 4.3 to 5 

I had received SPOT Award in ATOS for achieving the target of Zero incident.

I had received SPOT Award in Capgemini for complete the long-pending OS Patching activity for XYZ customers. 

Why are you here: 

So I was really excited after hearing about your company and the thing is I am currently looking for ways in which I can grow in my career and I am really passionate about the work I do and I am always looking for new responsibilities  and learn new things constantly 

My Roles and Responsibilities:

Resolving Critical Issues

• When the Application is not starting...
  
• When L1 and L2 support Engineer are not able to fix 
• Everything seems fine, but the application is taking a lot of time to respond.

Fixing Unknown Issues

• When as the issue comes first times 
• When the System behaves abnormally.
• Utilize expert skills to find the root cause.

Team Management

• Assigning Tasks L1 and L2 Team.
• Providing a solution and getting implemented.
• Taking case of escalated issues.
• 24/7 OnCall Support

Server & Network

• Server and Network Configuration.
• Design and getting approved by Architect.
• Providing Solutions for new and existing applications.
• Modifying and Extending existing Infrastructure.

Coordinating with Managers.

• Discussing solutions with IT Managers.
• Taking decisions in case of any critical situation.
• Planning and Implementation of new things in production.
• Giving a presentation to Management.
• Getting approvals from Management.

Vendor Management.

• Getting Tasks completed by third-party vendors.
• Resource Management.
• Subscription Management.
• Access Management. 

RCA Sharing.

• Firstly, Fixing the issue and then sharing RCA
• Documentation of these issues for future references.
• Enabling Team for Fixing these types of issues in the coming time.
• Performance tuning and testing.

That all about me.  

Tell Me About Yourself (2-Minute Version, Corrected)

Hi, my name is Vallabh. I have 19 years of IT experience, out of which 15 years are in Linux administration. Over the years, I’ve worked across multiple organizations, and for the past 4 years, I’ve been with Hexaware Technologies Ltd as a Technical Specialist.

I manage a team of 8 Linux L2 engineers, and we are responsible for handling 1,000+ Linux servers. My primary responsibilities include analyzing and resolving critical Linux issues, guiding L1 and L2 teams, and reporting project status to management — including monthly incidents, change requests, and OS patching updates.

I also take care of vendor coordination, root cause analysis, performance tuning, and documentation to ensure long-term stability. I enjoy mentoring my team, enabling them to solve complex issues, and driving process improvements.

Currently, I am working on a major migration project, where our servers are being moved from VMware vCenter to Azure VMware Solution, while also upgrading SUSE Linux from 15 SP3 to 15 SP6 and RHEL from version 7 to 8.

Some of the key projects I have implemented include:

• Implementing Red Hat Satellite 6.16 for patch management on RHEL servers.

• Using SUSE Manager for SUSE server patching and upgrading it from version 4.3 to 5.

That’s a brief introduction about me.